eBay Chooses EI360

Coaching for High Performance

This month, we look at a Case Study from our client t-three.  In this Case Study, t-three describe a recent project they have carried out with eBay where they used the ConsultingTools Emotional IntelligenceView360.

In its relatively short history, eBay has built a very profitable global brand, its business model embodies the fast paced Internet economy, and its long-term stock performance has ever been pointing north.

Through sharp thinking and fast execution, the management teams of eBay’s European offices have excelled in growing markets. In more mature markets however, IQ alone is not enough. As Daniel Goleman has proven, the best indicator of future success is a high level of Emotional Intelligence.

Bearing this in mind, the European HR director at eBay contacted our client, t-three, to pilot an Emotional Intelligence development programme.

The project was based on the ConsultingTools Emotional IntelligenceView360, written by Dr. Kenneth Nowack and included a one-to-one coaching session and an awareness workshop with t-three consultants.

t-three piloted their two day intervention with eBay’s UK Management team. This was a great success and the Top 20 leaders in the UK were next to go through the programme, which was structured along the classic four dimensions of Emotional Intelligence.

• Self Awareness
• Self Management
• Social Awareness
• Relationship Management

The results of the Emotional IntelligenceView360 showed that the eBay team had some distinct strength areas, however some of the 17 Emotional Intelligence Competencies required development.

The workshops aimed to address these development areas, with a mixture of practical exercises and action planning. Each leader committed to drive one selected competency across the entire team

The success in the UK encouraged eBay to invite t-three to expand the programme across further European offices. The benefits of this will be that eBay Europe will get a comprehensive understanding of similar or differing performances, behavioural patterns across cultural boundaries, and ultimately, about its own culture, which is certainly correlated to the emotional intelligence of its leaders.

 

For further information on our Emotional Intelligence360 tool, please click here.

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Alternatively, should you have a Case Study using ConsultingTools products that you would like to share with your fellow consultants, please do get in touch.